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VIBE

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VIBE is a blended learning programme to support Level 2 Customer Service standard. The training has one face-to-face training session, followed by a series of online training for each unit that can be accessed here to be completed. Your company allocates a mentor who can support you with your development. 


The online material is password protected. Colin will have given you the password in your training session with him.

A. Values & Practice

Image by ian dooley
Image by ian dooley
Image by ian dooley

A1 Live & Deliver Values

A2 Walk the Talk

A3 1st Impressions & Body Language

Access the session activities, here.

Access the session activities, here.

Access the session activities, here.

B. Team & Customer

Typing on a Laptop
Typing on a Laptop
Typing on a Laptop

B1 Being Part of a Team

B2 Customer-Focused Complaint Handling

B3 Overcoming Objections

Access the session activities, here.

Access the session activities, here.

Access the session activities, here.

C. Communication & Sales

Image by Avel Chuklanov
Image by Avel Chuklanov
Image by Avel Chuklanov

C1 Listening & Questioning Skills

C2 Telephone Techniques

C3 Sales, cross-selling
& up-selling

Access the session activities, here.

Access the session activities, here.

Access the session activities, here.

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