How can you access our training
You can either book onto our Open Courses or your organisation can book us to run Bespoke Training in your venue. We tailor our courses for your need, but one of the best starting points is to look at the types of training we run below and then talk to us about how you would like us to tailor it. Details of the types of courses we run can be seen below.
Bespoke Training
For group training sessions, training can also be arranged on request. Indicative cost: £650 per day + travel for a full day's training for 35 delegates. £400 + travel per half day training. Please call 07905 361694 to discuss your preferences.
Course Topics
We can train your staff in any leadership topic you would like to develop. To give you an idea of courses that we have run for Organisations, there is a list below:
Course Topics
We can train your staff in any leadership topic you would like to develop. To give you an idea of courses that we have run for Organisations, there is a list below:
Leading Yourself

Developing authority as a leader - Putting on the Jacket of power

You can wear the badge with the word leader on it, but what really brings you authority? We will talk about how a good suit jacket helps, but more importantly though, we will tackle the importance of developing your 'character', so that then walks through the door even before you do. We will also examine how the power of listening, understanding people's perception, gives you authority with others. By combining all of these things together, you create your 'jacket of power'.

Trainer - Colin Tapscott

Leading for impact with rigour & fairness - Leading without being a scary bear

In this course we will examine how to maintain the necessary degree of professional challenge and rigour without making people feel threatened. It all starts with having a clear and passionate ‘why’ that people understand and can buy into, being clear on expectations and knowing how to raise people's game when they don't meet the expectations.

Trainer - Colin Tapscott

Leadership Mindsets

Leading others starts with leading yourself. Leading yourself starts with your mindset. In this training we examine the mindset of a leader, how to replace negative thinking with positive mindsets.

Trainer - Colin Tapscott

Personal effectiveness to have impact  

Exploring how to enhance a positive approach that benefits you and the company.


We look at how to bring the company values to life in yourself that develops you personally and creates a positive culture in the company. We help you strengthen a winning attitude through sharpening communication skills and using your strengths to create high personal impact.

Throughout the session we cover:

  • Replacing negative with positive words

  • Small language changes can influence conversation outcomes

  • Use the Meharabians model to strengthen how to use tone effectively both in person and on the phone

  • Manage your inner voice to strengthen confidence, aspiration and morale which will determine success for you and your team

Trainer - Sally Shorten

Assertive but not aggressive

How to give clear direction and influence your team, using coaching and persuading techniques for impact.

Trainer - Sally Shorten


Effective communication

When we talk about communication, we tend to thing about talking. A listening leader has far more impact. In this course we will examine the power of listening and how to listen effectively to help you consider the best way to get buy in. We will consider how to develop emotional intelligence and how to use counselling techniques and Transactional Analysis to help us and we will also examine the power of speaking last to bring wisdom, authority and buy in. 

Trainer - Colin Tapscott

Staying sane when people complain

Sometimes it seems that parents or others are constantly complaining. We will examine simple, practical ideas to use to address these serial complainers, to disarm them, and even to get them on your side! We will examine about how to prepare for these interactions and how you can protect your emotional self.
Trainer - Colin Tapscott

How to handle complaints

Using the power of listening and small language changes, you can handle a customers concern and win them over. 

Trainer - Sally Shorten

Presentation skills 

Help you gain and build confidence in delivering a presentation and understand important factors to consider for your preparation and delivery.

  • Identify and evaluate resources for the redelivery

  • Prepare and deliver a presentation that includes a unique proposition

  • Listen and respond appropriately to questions

Come prepared to make a 5 minute presentation, hear the theory, review and adapt the presentation and then re-present it using the skills learnt. 

Trainer - Sally Shorten

Strategic & Problem Solving

5 stages of strategic improvement

Strategic planning is crucial to success but it’s not as high level as you think. It can be covered in 5 simple key steps This course examines the 5 simple steps to strategic planning, that can be written on the back of an envelope or developed into a glossy document. 

Trainer - Colin Tapscott

Highly reflective practice

Leadership is about how you overcome the problems you face. The course will look at how to take people with you and get the win win. How to weigh up the options so that you don’t create more problems than you solve?

We will also look at how you review a problem using 'black box thinking' so that you can really unpick the issues and how to make an even better 'next time'. 

Trainer - Colin Tapscott

Multi Solution Approach

As a leader you are faced with problems to solve on a daily, if not hourly, basis. How you respond to them can be the difference between popping the champagne corks or thumbing through the job pages.  Developing a ‘multi solution’ approach to problem solving enables you to solve problems without creating more. This will help broaden thinking and a process to apply to any problem from company practice, dealing with  staff or customer behaviour, covering staff to big strategic thinking.

Trainer - Colin Tapscott


Lead your team

Why do people follow someone? In this course we look at the importance of purpose that is shared by others, how you get clear on the destination, values and roles. We will look at practical steps to ensure the team vision is topped up and 5 key persuasive prompts that ensures that everyone is onboard. 

Trainer - Colin Tapscott

Coaching for improvement

How do you get your team to become reflective and not reliant on you? Coaching them to be reflective and evaluate a way forward helps them to solve problems and using 5 simple questions, you can help them to learn this process for themselves in time.

Trainer - Colin Tapscott

Coaching for Improvement

Exploring different ways to move away from a ‘show and tell’ conversation and move towards coaching individuals to discover solutions for themselves.

Trainer - Sally Shorten

Crisis Management - Living through your worst nightmare as a leader

How you deal with high stress issues as a leader? How to protect yourself whilst leading others?

Leadership brings intense pressure, you never know what is going to crop up. How do you deal with those nightmare issues, lead staff and manage the stress and pressure that the issues generate? We will look at practical transferable top tips that you can apply to any challenging situation.

Trainer - Colin Tapscott

First rung on the ladder

The key things to know when starting off in leadership. The excitement of your new leadership role is tangible but something in your head is saying, "what do I do now?". This course will cover the key things to know when starting off in leadership. How to lead yourself and how to lead a team. How you keep a balance in your life, plan strategically and manage a budget to make sure you become the best leader that you can be.

Trainer - Colin Tapscott

Change Management

People are creatures of habit. So, when change happens it can unsettle them. When someone goes through lots of change, they can get change fatigue. How we manage change is crucial and on this training we help leaders see the impact of change and therefore the best way to handle change to take people with you, rather than react to it.

Trainer - Colin Tapscott


Creating Leadership Culture

Pushing a rugby scrum by yourself is hard work and so is leading by yourself. If you can create a culture where everyone is leading then it can transform your organisation. What is a leadership culture? How do you develop it? How you maintain it so it pushes in the same direction.

Trainer - Colin Tapscott

Effective Professional Development

Effective performance improvements are crucial to enable business success. This course will get your staff passionate about their professional and personal development.

We examine how to

  • Get staff clear on the equal importance of the ‘why’, ‘what’ and ‘how’ of performance

  • Explore how to have effective objective setting and ongoing conversations that empower people

  • Feedback effectively to consider ‘change ‘or ‘continue’ observed key skills and behaviour needed to deliver the objectives successfully

  • Challenge current thinking on performance reviews and identify best practice to bring meaningful and valuable plans, where staff are passionately involved in both setting and achieving agreed goals

Trainer - Sally Shorten

Improving Sales & Telesales

Improving telephone manner and telesales

Communication uses body language, tone and words. When it comes to telephone communication, how do you make communication effective without body language? We help you develop the use of tone and language to greater effect with customers. 

Trainer - Sally Shorten

Improving sales and how to ‘cross sell’

If sales along with service is vital to your business, we develop your teams’ relationship with clients, the power of listening and questioning using 'TED' technique and explore techniques to develop cross selling in a way that customers love you.

Trainer - Sally Shorten

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